Terms of Service

These terms are an agreement between you and Orchard Neuro, PBC ("Orchard," "we") covering this website and our waitlist. By using the site or signing up, you agree to them. The Orchard Profile app will have its own terms, which you'll see and accept in the app before you use it.

1. What Orchard is, and is not

The Orchard Profile is an information and tracking tool. You record short check-ins, and AI software, following methods our psychiatrists wrote, turns them into a Profile you can share with your prescriber. AI can make mistakes. Check anything important with your prescriber. Orchard, this website, and all of its content:

• do not provide medical advice, diagnosis, or treatment;
• do not create a clinician–patient relationship through this website, the waitlist, or our emails;
• are not a substitute for care from a clinician, and you should talk to your prescriber before changing any medication; and
• are not an emergency service. If you are in crisis or considering harming yourself, call or text 988 (US) or call 911.

All treatment decisions are made by you and your licensed clinician.

2. Who may use this

You must be 18 or older and located in the United States. The app will be for iPhone only at launch.

3. Waitlist and launch offer

• Joining the waitlist is free, takes no payment details, and creates no obligation on either side.
• When we launch, you get your first 30 days free, then a monthly subscription. We'll show you the price and how to cancel before you start.

4. Payments

This website takes no payments. Subscription terms, including price, renewal and how to cancel, will be shown in the app before you start.

5. Your account and communications

We use email links rather than passwords. You're responsible for keeping access to your email secure and for the accuracy of the information you give us. By signing up you consent to receive the emails described at signup; unsubscribe any time. Text messages are sent only if you separately opt in, and STOP always works.

6. Acceptable use

Don't misuse the site: no unlawful use, no scraping or harvesting of data, no attempting to breach security, no impersonation, no interfering with others' use. We may suspend access for violations.

7. Content and intellectual property

The site, its content, and the Orchard name and marks are ours or our licensors' and are protected by law. We grant you a personal, non-transferable license to use the site as intended. Your Profile is yours to share with your prescriber as you choose. If you send us feedback or suggestions, we may use them without obligation.

8. Third-party services and links

The site relies on third-party providers (such as our website host) and may link to resources we don't control. We're not responsible for third parties' content or practices.

9. Disclaimers

The website and waitlist are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, regarding the website and waitlist. Nothing in this section limits rights you have under law that cannot be waived.

10. Limitation of liability

To the fullest extent permitted by law, Orchard's total liability arising out of the website or waitlist is limited to the greater of the amounts you have paid us in the twelve months before the claim or one hundred dollars ($100), and neither party is liable for indirect, incidental, special, consequential, or punitive damages. Some jurisdictions don't allow certain limitations, so parts of this section may not apply to you. Nothing in these terms limits liability that cannot lawfully be limited.

11. Indemnity

You agree to indemnify Orchard against claims arising from your violation of these terms or misuse of the site, to the extent permitted by law.

12. Governing law and disputes

These terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Before filing any claim, both sides agree to try in good faith to resolve the dispute informally by emailing legal@orchardneuro.co and allowing 30 days. Any claim not resolved informally will be brought in the state or federal courts located in San Francisco, California, and both sides consent to their jurisdiction.

13. Changes, termination, and the rest

We may update these terms; material changes will be announced by email or on the site before they take effect, and continued use after that constitutes acceptance. We may discontinue the waitlist at any time. If any provision is unenforceable, the rest remain in effect. These terms plus the Privacy Policy are the entire agreement about the website and waitlist. Failure to enforce a provision is not a waiver.

Contact: legal@orchardneuro.co · Orchard Neuro, PBC, 118 Connecticut St C, San Francisco, CA, 94107