Refund Policy

This policy covers reservation deposits and payments for the Orchard Profile. We wrote it to be read, not decoded. If anything is unclear, email us at support@orchardneuro.co and a person will answer.

Reservation deposits

A founding reservation is held with a refundable deposit. Your deposit:

• is fully refundable any time before your first session, for any reason or none. Email support@orchardneuro.co and say you'd like it back; nobody will ask you to justify it.
• credits in full toward the price of your Profile at checkout.
• locks your founding price for as long as your reservation is active.

Refunds are processed within 5 business days of your request. Depending on your bank, the funds may take an additional 5–10 business days to appear on your statement.

If we can't serve you

Profiles open state by state. If we are unable to offer you a Profile in your state within 12 months of your reservation, we will refund your deposit proactively, without your having to ask.

Once your Profile begins

• Before your first session: everything you've paid, including the deposit, is fully refundable.
• After your first session but before your report is delivered: you may cancel and receive a refund of the unused portion of what you've paid. Email us and we'll calculate it plainly.
• After your report is delivered: the service is complete and payments are no longer refundable. If something about your experience went wrong, we still want to hear from you at support@orchardneuro.co.

The small print, kept small

• Reservations are one per person and non-transferable.
• Refunds are issued to the original payment method.
• If we cancel your reservation or session for any reason on our side, you receive a full refund of everything paid, promptly and without conditions.
• This policy is part of our Terms of Service. Where this page and any marketing material differ, this page governs.

Questions: support@orchardneuro.co